We answer your questions
Find answers to frequently asked questions about our features and services, as well as the information you may need to enjoy your stay at EME Catedral Mercer.
The hotel
What is Hotel EME Catedral Mercer?
EME Catedral Mercer is a 5-star hotel located in the historical heart of Seville, in the Santa Cruz neighborhood, right in front of the Cathedral and the Giralda. The hotel combines traditional Andalusian architecture with contemporary design and offers an exclusive experience in a privileged location.
How many rooms are there in the hotel?
The hotel has 53 designer rooms and suites, some of which feature private terraces and privileged views of the Seville Cathedral and the Giralda.
What facilities does the hotel have?
The hotel features the following facilities: Swimming pool and solarium reserved for guests with views of the Cathedral and the Giralda. Rooftop bar with panoramic views. Spa and wellness area (thermal circuit with a pool, cervical waterfall, hammam, and relaxation area) as well as a cabin for massages and treatments. Gym or fitness room (with personal trainer service available upon request). Restaurants. Spaces for events and meetings. Facilities may vary depending on the season.
What services does the hotel offer?
The hotel offers the following services: Free Wi-Fi Room service 24-hour reception Concierge service Daily turndown service Valet parking service
Does Hotel EME Catedral Mercer allow dogs?
Currently, pets are not allowed in the hotel, except for assistance dogs or duly certified support animals for individuals with medical needs or who are immunocompromised, in accordance with current regulations.
Can I smoke in the hotel?
Smoking is not permitted in the rooms or any indoor areas of the hotel. The hotel only features designated outdoor areas for smoking.
Rooms
Is there Wi-Fi in the rooms?
All hotel rooms feature free high-speed Wi-Fi.
Is there a safe in the rooms?
All hotel rooms include a complimentary safe for the added comfort and security of our guests.
Is there a minibar in the rooms?
All rooms are equipped with a minibar.
Is there a hairdryer in the rooms?
All rooms are equipped with a hairdryer.
Are there toiletries in the rooms?
All rooms include complimentary premium toiletries.
Is there a coffee maker in the rooms?
All rooms are equipped with a coffee maker. In addition, some rooms feature a kettle, subject to availability and prior request.
Is there a bathtub in the rooms?
Some rooms across all room categories feature a bathtub. However, its availability is subject to the assigned room and availability at the time of booking. We recommend requesting it in advance when making your reservation so we can take it into consideration.
Is there a laundry service?
The hotel offers laundry, dry cleaning, and ironing services.
Are there irons and ironing boards available?
The hotel provides an iron and ironing board upon request.
Does the hotel have accessible rooms for people with reduced mobility?
The hotel has an accessible room adapted for people with reduced mobility, subject to availability. We recommend contacting the hotel directly to ensure the room meets your specific needs.
Is there a baby cot available?
The hotel offers a complimentary baby cot upon request and subject to availability.
Does EME Catedral Mercer offer extra beds?
The hotel offers extra beds in selected rooms. A daily charge of €75 applies for an extra bed, which will be included in the total price of the stay shown on your booking confirmation. Extra beds are available upon request and subject to availability.
How many people can stay in a room at EME Catedral Mercer?
The maximum occupancy varies depending on the room category booked. Most rooms accommodate up to 2 people; however, categories such as the Junior Suite or Vista Suite allow for higher occupancy. Some rooms also allow for an additional baby in a cot, upon request and subject to availability.
Does EME Catedral Mercer have connecting rooms?
The hotel features 3 connecting rooms in the Suite Vista category, consisting of 2 connected rooms, ideal for families or stays requiring more space and comfort.
What additional amenities are available upon request?
The hotel offers the following additional amenities, upon request and subject to availability: Baby cots Iron and ironing board Kettle Pillow menu International adapters Additional amenities
What size are the beds?
The hotel rooms feature King Size or Twin beds, depending on the category booked and availability.
Do you offer a pillow menu?
The hotel offers a pillow menu (upon request) to personalize each guest's rest experience.
Are there rooms with a private terrace?
Some room and suite categories feature a private terrace. This feature is subject to the category booked and availability.
What services can I enjoy in the room?
All hotel rooms are equipped with:
Free Wi-Fi
Minibar
Safe
Coffee maker
Room service
Flat-screen TV
Air conditioning and heating
Hairdryer
Complimentary toiletries
In addition, certain categories offer a private terrace or views of the Cathedral and the Giralda.
Can I gift an experience at EME Catedral Mercer?
EME Catedral Mercer offers the possibility of gifting experiences such as stays or hotel services (such as the SPA, restaurants, or the panoramic bar) through gift vouchers or gift cards. Visit the EME shop: https://emecatedralmercer.shop.bonkdo.com/en/vouchers
Services
Is there a gym?
The hotel features a fully equipped gym for the exclusive use of guests.
Is there a swimming pool?
The hotel features an outdoor swimming pool located on the rooftop area for the exclusive use of guests, offering privileged views of the Seville Cathedral and the Giralda.
Is there a press/newspaper service at the hotel?
The hotel provides a digital press service for its guests.
What happens if I fall ill during my stay at the hotel?
Should you require medical assistance during your stay, the hotel team can help you contact medical services, pharmacies, or healthcare providers, ensuring the highest level of assistance and comfort possible. In addition, the hotel offers free telephone assistance with Quirónsalud, which helps guide the guest and facilitates quick and convenient access to professional medical care during their stay.
What services does the hotel Concierge offer?
Our Concierge team is at your disposal to help personalize your stay in Seville. We can assist you with restaurant reservations, private transfers, exclusive experiences, guided tours, shows, gastronomic and cultural recommendations, as well as any special requests you may have during your stay.
Gastronomy and Dining
How can I make a restaurant reservation?
You can make your reservation directly through our Reception or Concierge team, who will be delighted to assist you. You can also book online via our website or through booking platforms such as TheFork, subject to availability. We recommend booking in advance, especially during weekends and high-occupancy seasons.
What are the opening hours of the hotel restaurants?
AL LADO Restaurant: Open every day from 12:00 PM to 11:00 PM.
Mi Arma Restaurant: Open daily for breakfast, lunch, and dinner from 8:00 AM to 11:00 PM.
Vinoteca Maestro Vinos y Tapas: Open from Thursday to Monday from 1:00 PM to 11:30 PM.
La Terraza del EME Panoramic Bar: Open every day from 12:00 PM to 1:00 AM.
What type of cuisine do the hotel restaurants offer?
The gastronomic offer of EME Catedral Mercer combines Mediterranean and Andalusian cuisine with contemporary proposals made with high-quality, locally sourced products. The hotel features different dining spaces offering everything from reinterpreted traditional tapas and dishes to more sophisticated experiences in a unique setting right in front of the Seville Cathedral.
Do you offer room service?
Hotel EME Catedral Mercer offers room service so guests can enjoy a selection of food and drinks in the comfort of their room. To check availability hours and the current menu, please contact Reception or our Guest Experience team during your stay.
Do you offer breakfast service?
The hotel offers breakfast service every day from 8:00 AM to 10:30 AM. Breakfast costs €25 per adult and €12.50 for children up to 11 years old inclusive. For more information or special dietary needs, please do not hesitate to contact our team.
Is there a cocktail bar at EME Catedral Mercer?
EME Catedral Mercer features an exclusive cocktail experience curated by Javier de las Muelas, located at La Terraza del EME: A unique space where you can enjoy a careful selection of cocktails and mixed drinks, accompanied by privileged views of the Seville Cathedral and the Giralda.
Meetings & Events
Can I organize an event at EME Catedral Mercer?
The hotel is an exceptional venue for hosting all types of social and professional events in the heart of Seville. Blending contemporary design with a historic 16th-century building, the hotel offers unique spaces and a personalized planning service to guarantee the success of intimate weddings, anniversaries, brand presentations, or corporate celebrations. For more information, please contact: eventos.sevilla@mercerhoteles.com
Can I organize a meeting at EME Catedral Mercer?
The hotel features versatile rooms equipped with the latest audiovisual technology to host business meetings and small conferences. Our events team handles tailoring the layout of the space according to the format and specific needs of each client. For more information, please contact: eventos.sevilla@mercerhoteles.com
Do the meeting rooms feature natural light or outdoor views?
The hotel has spaces with natural lighting. Several of our lounges and common areas are architecturally designed to make the most of daylight and offer an open, stimulating atmosphere. In addition, for events seeking a unique visual impact, our interior courtyards and terraces provide that special connection with the historic surroundings of Seville.
Is it possible to privatize the rooftop terrace?
It is possible to reserve the rooftop terrace partially or fully. La Terraza del EME, an iconic rooftop featuring the most spectacular and closest views of the Giralda and the Cathedral, is available for private events. Depending on the number of guests and the type of format, full exclusivity of the entire rooftop or designated enclosed areas can be arranged. For more information, please contact: eventos.sevilla@mercerhoteles.com
What dining options are available for events?
We offer a modern, sophisticated catering proposal that is completely adaptable to every occasion. Options include:
Dynamic Cocktails: A careful selection of avant-garde canapés and tapas (hot and cold), ideal for outdoor receptions on the rooftop.
Banquet Menus: Lunches and dinners served at the table, based on high-quality Mediterranean cuisine with contemporary touches.
Coffee Breaks and Working Lunches: Quick formats perfect for taking a break and recharging during corporate events.
Signature Cocktails: Premium bars and exclusive pairings, perfect for the finishing touch of any celebration.
What is the maximum capacity of each space?
Indoor meeting rooms: Our multipurpose rooms can comfortably accommodate up to 50 people (depending on the layout: theater, classroom, or U-shape).
- La Terraza del EME on the rooftop: For group bookings and designated cocktail-format areas, the different levels of the terrace allow for the organization of unique events with direct views of the Giralda. The total capacity of privatizable areas varies by setup, making it ideal for medium-sized receptions.
- Courtyards and common areas: Unique spaces perfect for intimate receptions and welcome cocktails.
What options do I have for large events?
The partial or full privatization of La Terraza del EME is the premier choice for larger corporate events or social celebrations. It allows for gathering a larger number of attendees in a dynamic cocktail format with gastronomic stations and Dry Martini bars. For more information, please contact: eventos.sevilla@mercerhoteles.com
Kids & Families
Can I stay with children?
EME Catedral Mercer is a family-friendly hotel and children of all ages are welcome. However, we recommend consulting us in advance so we can assign the room category that is most comfortable and spacious for the entire family.
Are there baby cots available?
Yes, we provide complimentary cots for babies up to 2 years old. They are subject to availability, so we advise requesting one at the time of booking to ensure it is ready in the room upon your arrival.
Reservations and Guest Information
What are the check-in and check-out hours?
Official check-in time is from 3:00 PM onwards. Check-out time is until 12:00 PM. If you plan to arrive outside of these hours, advising the hotel in advance is recommended.
What documents do I need to check in upon arrival at the hotel?
All guests must present a valid official photo ID (DNI, NIE, or passport) and a credit card under the name of the main booking holder.
What is the cancellation policy?
The cancellation policy depends exclusively on the booked rate, for example:
- Flexible Rate: Usually allows free cancellation up to 24 or 48 hours before the arrival day.
- Non-Refundable Rate: The total amount is charged at the time of booking, and it does not allow refunds or modifications in case of cancellation.
Can I modify my booking?
You can modify your booking as long as you have booked a flexible rate. Modifications are subject to hotel availability and potential price changes according to the new dates. Non-refundable rates do not allow modifications.
Do rates include VAT?
All prices displayed directly on the hotel website include the 10% VAT corresponding to the hospitality sector.
Do supplements apply?
Additional charges might apply for optional services such as breakfast (if not included in your rate), extra beds, room service, parking usage, or airport transfer bookings. Furthermore, group bookings (more than 4 rooms) may be subject to special conditions.
How can I make a booking?
You can book securely through our official website, by calling the hotel at +34 954 560 000, or by sending an email to our Reservations Department: reservas@emecatedralmercer.com
How can I confirm that you have received my booking?
Once the process is complete, you will automatically receive a confirmation email with your booking reference number and the breakdown of services. If you booked directly by phone or email, our team will send the corresponding confirmation voucher to your email.
Can I store my luggage at the hotel?
The hotel features a complimentary luggage storage service for its guests. You may leave your bags before your room is ready on the day of arrival, or after checking out, allowing you to continue enjoying Seville completely hands-free.
What are the customer service hours?
The hotel reception is available 24 hours a day, 7 days a week. There will always be staff available to assist you with anything you need, manage late check-ins, or resolve any unexpected issues.
Will a hold be placed on my credit card?
The hotel does not place a hold on your balance. For bookings with a flexible rate, a pre-authorization is solely performed to verify that the card is active and valid; however, no charges or funds are held.
Do you offer special promotions?
You can benefit from our exclusive promotions and discounts by booking directly through the hotel's official website.
Location, Transportation and Parking
Is parking available at the hotel?
For your convenience, the hotel offers a valet parking service at a cost of €50 per night. Please note that the parking facility is not located within the hotel building itself. Our team will collect your vehicle upon arrival and return it to you whenever you need it. As spaces are limited, we highly recommend reserving your parking space in advance.
Do you offer transportation services?
The hotel offers a private transfer service, ideal for managing your journeys to or from Seville Airport (SVQ), the Santa Justa AVE train station, or any other destination you require. This service is available upon prior request, subject to availability, and carries an additional supplement depending on the type of journey and vehicle. We recommend arranging it directly with our reception/concierge team prior to your arrival so they can coordinate the details with the chauffeur: reservas@emecatedralmercer.com or tel. +34 954 560 000.
How far is Hotel EME Catedral Mercer from a train station?
The main train station in Seville is Seville-Santa Justa, and the distance to the hotel varies depending on how you choose to travel, due to the pedestrian streets and traffic directions of the historic center:
- On foot (straight line / shortest route): It is about 2 to 2.5 kilometers away. It is an approximate 25 to 30-minute walk through the historic center.
- By car or taxi: The driving distance is about 3.5 to 4.5 kilometers (depending on the traffic route). It takes 10 to 15 minutes under normal traffic conditions.
How far is Hotel EME Catedral Mercer from the nearest airport? How can I get to the hotel?
Seville Airport (SVQ) is approximately 12 km away. You can reach the hotel via:
- Private Transfer: Arranged by the hotel (upon request and for a supplement).
- Taxi / Rideshare (VTC): Between 15 and 25 minutes of travel time. Taxis operate on a flat rate ranging between €25 and €32.
- Bus (EA Line): Connects the airport to the city center (Paseo Colón), leaving you a 10-minute walk from the hotel. The bus ticket costs around €6.
How close is Hotel EME Catedral Mercer to the city center? What attractions are nearby?
Hotel EME Catedral Mercer is located at kilometer zero of Seville's historic center. Its location is unbeatable, situated literally on the frontline facing the Cathedral. Being in the heart of the city, you can reach the main monuments within a few minutes' walk:
The Giralda and the Cathedral: Right in front (less than 1 minute away).
The Real Alcázar and the Archive of the Indies: 3 minutes away.
Plaza de San Francisco and City Hall: 2 minutes away.
The Torre del Oro and the Guadalquivir River: 10 minutes away.
Setas de Sevilla (Metropol Parasol): 10 minutes away.
Shopping areas (Sierpes and Tetuán streets): 3 minutes away.
Can I go shopping near the hotel?
Yes, absolutely. The hotel is located just a few minutes' walk from the main commercial arteries of downtown Seville. Upon stepping outside, you will have direct access to the best shopping districts:
- Sierpes and Tetuán streets: Located only a 3-minute walk away, these pedestrian streets host major national and international fashion brands, jewelry stores, and cosmetics shops.
- Plaza Nueva and Plaza del Duque: About a 5-minute walk away, where you will find luxury boutiques, exclusive brands, and the El Corte Inglés department store.
- Francos and Álvarez Quintero streets: Right next to the hotel, ideal if you are looking for more traditional shops, local crafts, and flamenco fashion boutiques.
Contact
How can I contact the hotel?
You can get in touch with the hotel through the following official channels:
Telephone: +34 954 560 000
Email for general information: info@emecatedralmercer.com
Email for booking management: reservas@emecatedralmercer.com
Email for Concierge services: guestrelations@emecatedralmercer.com