CANCELLATION POLICY

Non Refundable Rates

When the hotel receives your reservation, the total amount will be charged on your card. No refund will be made in case of cancellation, early departure or no-show (the reservation is kept up to the 1st night). If the charge to your card is denied, the hotel will cancel your reservation.

Flexible Rates

Free cancellations up to 7 days before the arrival date. From 6 to 4 days, there will be a penalty for the value of the 1st night of stay. For cancellations made 3 days or less before arrival, or in case of no-show or early departure, the hotel will charge 100% of the stay to the credit card provided. If payment is denied, the hotel will cancel your reservation.

Credit Card

The credit card provided by the time of booking must be presented at check in time.

The hotel reserves the right to pre-authorize the credit card provided and charge the first night 7 days prior to arrival. If the credit card is not valid, the reservation will be automatically cancelled.

Reservations in Mercer Suite room category

The hotel will pre-authorize the amount of the first night to the credit card provided as guarantee. If the credit card is not valid the booking will be automatically cancelled.

CHILDREN AND EXTRA BED POLICIES

Cots and extra beds are under request only on Junior Suite and Suite categories, and subject to availability.

Cots are free of charge for children up to 2 years.

Children up to 5 years can stay free of charge using the existing bed.

Price extra bed in room 50€ per night. The price will be automatically added at the rate and it is included in the final cost of the stay that appears on your booking.

VAT

Room rates include 10% VAT.

CHECK IN AND CHECK OUT

Check-in time is 3pm. Check-out time is 12pm.

PETS

Pets are not allowed in all hotel premises. Only dogs for the blind are accepted.